Arvell Awm

Need a copy of security contract.

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Customer Service was very helpful and completed my request immediately. The customer service representative was very polite and professional.
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Preferred solution: Copy of documents

User's recommendation: Recommend

Lord D Ele

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Verified Reviewer

Possible comprised system met with cognitive dissonance

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Updated by user Oct 10, 2022

I see patterns to my losses. Repair/upgrade has resulted in compromised security 3 different times after service rendered. No compensation offered even after upgrading to their top equipment and system still failed to detect breakin literally right in front of motion...

Original review Oct 10, 2022
Description of Complaint:
3 properties with a total of 6 break in's. 901 s 11th st.

System failures after system check and/or repair caused loss exceeding $8000.00. no insurance and as such no alert 360 assistance for loss. 424 apple wood, breakin captured by trail camera showed 3 plus hours of alarm bypassed by perpetrators causing near 1000.00 in loss again a few months after repair/check/upgrade. 2805 nw 23rd breakin with motion detector failure to detect just months after upgrade/repair/test of system with additional contract and monthly cost and installation and equipment cost.

Damage to property but loss again caused by system failure. Their system is either inept or compromised and has caused me 1000's in loss . System upgrades each time still produced system failures that allowed perpetrators to have not only access, but extreme extended access to what should have been a secure location. I have come to the belief that their company/system is compromised, but discussion of the possibility is met with cognitive dissonance and dismissal.

All reports made and provided with photos , case numbers and arrests were made. This company has failed to meet any generally accepted basic expectations of security. For 3+hours motion detector and front entry failed to detect 6 people entering and exiting with system fully armed and system monitoring unaware. Alert 360 is either inept or compromised and the only loss being absorbed is by myself and my family.

The normal expectations commonly expected are not met because of system failures or compromised systems. At this time I demand compensation for my losses, refund for equipment and equipment upgrades where promises failed to meet normal expectations, refund of monthly service for all 3 properties since first system failure caused losses, cancelation of contracts w/o penalties, and detailed response to address the possibility of compromised systems to help protect others from similar loss.
Desired Settlement:
RefundRefund
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Loss:
$11000
Pros:
  • Predatory salesforce
Cons:
  • Possible comprised system met with cognitive dissonance

Preferred solution: Full refund

User's recommendation: Avoid and run from this company before you experience losses like I have

Etta B Jcg
map-marker Missouri City, Texas

Poor service

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The reason for poor review is I have been having issues every since I been with them. It is extra for them come and check problems and they expect me to get on a chair to check outside cameras. Looking for another company.
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Preferred solution: Another Company

Witney H Giz
map-marker Louisville, Kentucky

Low battery police arrived

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This is the absolute worst security system ever! There is no consistency with the customer support which I have contacted multiple times for an upgrade and system maintenance NO ONE EVER gets back to me! I have had numerous times where authorities were called without notification and have had nothing but issues! Im disgusted in the lack 9f communication, price, and promt service issues! DO BETTER!
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Loss:
$5

Preferred solution: Full refund

Witney H
map-marker Little Rock, Arkansas

Low battery police arrived

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This company has been nothing but nightmare! They will respond and pretend to care and even schedule a time to contact you and address concerns and upgrades yet never follow through! They have sent emergency services to my house without contacting us first! So basically for no reason have not returned calls for upgrades or service and we hear nothing from them. I would not recommend using this company!
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Cons:
  • Do not respond promtly for upgrades and services

Preferred solution: Let the company propose a solution

Joseph H Aav
map-marker San Antonio, Texas

Payment inquiry

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Professional and personable, pleasant operator. Questions were answered swiftly. Wait time was minimal
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